CPCCBC4052 – Lead and Manage Teams

by Shital Tattapure | May 13, 2025

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CPCCBC4052 – Lead and Manage Teams

Course Content

Lesson Content

0% Complete 0/5 Steps

Collect Relevant Information From Appropriate Sources & Analyse & Share With The Work Team To Improve Work Performance

Communicate Ideas & Information In A Manner Which Is Appropriate & Sensitive To The Cultural & Social Diversity Of The Audience & Any Specific Needs

Lead Consultation Processes To Encourage Employees To Contribute To Issues Related To Their Work & Promptly Relay Feedback To The Work Team In Regard To Outcomes

Seek & Value Contributions From Internal & External Sources In Developing & Refining New Ideas & Approaches

Implement Processes To Ensure That Issues Raised Are Resolved Promptly Or Referred To Relevant Personnel As Required

Lesson Content

0% Complete 0/11 Steps

Treat All Internal & External Contacts With Integrity, Respect & Empathy

Use The Organisation’s Social, Ethical & Business Standards To Develop & Maintain Effective Relationships

Gain & Maintain The Trust & Confidence Of Colleagues, Customers & Suppliers Through Competent Performance

Adjust Interpersonal Styles And Methods To Meet Organisation’s Social & Cultural Environment

Myers-Briggs Theory

The Extravert & Introvert Dimension

The Thinking & Feeling Dimension

The Johari Window Concept

Interpersonal Styles

Lead & Encourage Other Members Of The Work Team To Follow Examples Set According To Organisation’s Policies & Procedures

Lesson Content

0% Complete 0/4 Steps

Use Networks To Identify & Build Relationships Use Networks & Other Work Relationships To Provide Identifiable Benefits For The Team & Organisation

Attending Seminars & Conferences

Become A Member Of An Industry Body

Join A Social Networking Site

Lesson Content

0% Complete 0/3 Steps

Identify & Analyse Difficulties & Take Action To Rectify The Situation Within The Requirements Of The Organisation & Relevant Legislation Guide & Support Colleagues To Resolve Work Difficulties

Regularly Review & Improve Workplace Outcomes In Consultation With Relevant Personnel

Manage Poor Work Performance Within The Organisation’s Processes Manage Conflict Constructively Within The Organisation’s Processes